Order management

Through the order management API you can handle your day to day activities in an easy and user friendly way. The order management API allows you to do all actions needed after the order has been placed.

We divide order management at Klarna in three parts. The below will help you show how to manage your orders in the way that best suits you. Follow the below steps to make sure you cover all the steps needed in order management.

  1. Pre-delivery
  2. During delivery
  3. Post-delivery

Merchant sending the products

Use case

A customer makes a purchase, you send the products to the customer without any changes made to the order.

API calls used

Customer returning all products

Use case

A customer makes a purchase, after receiving the products, he/she returns all the products to you.

API calls used

Customer returning some products

Use case

A customer makes a purchase of multiple items, after delivery, the customer sends back some items but not all of them.

API calls used

Re-sending the customer invoice

Use case

A customer makes a purchase, the invoice is not received or the amount has changed. A new invoice is needed.

API calls used