Order management

Through the order management API you can handle your day to day activities in an easy and user friendly way. The order management API allows you to do all actions needed after the order has been placed.

We divide order management at Klarna in three parts. The below will help you show how to manage your orders in the way that best suits you. Follow the below steps to make sure you cover all the steps needed in order management.

1. Pre-delivery
2. During delivery
3. Post-delivery

A customer makes a purchase, you send the products to the customer without any changes made to the order.

• Capture the full amount

A customer makes a purchase, after receiving the products, he/she returns all the products to you.

• Capture the full amount
• Refund an amount of a captured order

A customer makes a purchase of multiple items, after delivery, the customer sends back some items but not all of them.

• Capture the full amount
• Refund an amount of a captured order

A customer makes a purchase, the invoice is not received or the amount has changed. A new invoice is needed.

• Capture the full amount
• Trigger a new send out of customer communication