On-Site Messaging Activation

The On-Site Messaging needs to be activated through the Merchant Portal. You need to have an existing Klarna integration and an active MID to do so. After activating the On-Site Messaging you will be able to add functionality to your website right away. The necessary steps are outlined in detail below.


Before you get started, make sure you have everything you need:

  • Credentials to log in to the Merchant Portal

Login to the Merchant Portal

First log in to the Merchant Portal. All necessary actions in this section will be performed there. You will be able to test your integrations using the Playground environment.

Access the Merchant Portal through one of the below links, depending on your region and environment:

Any changes you make in the Playground environment will not impact your Production integration.

You will be prompted to enter your credentials to access your account.

Enter your credentials.

And click the Log in button.

On-Site Messaging application

Once logged in, you will be redirected to a list of available applications.

Select the On-Site Messaging application from the list (zoomed in the image below).

Accept terms of use

This step does not apply to US integrations. If you are integrating in the US please go to the next step.

You will be shown the terms of use that you need to be accepted in order to use On-Site Messaging.

Read through the terms and conditions. You will only need to accept these terms once, unless changes are made in the future. To accept the terms there is a check-box at the bottom.

The Continue button will be disabled. You have to check the check-box confirming you have read and agree on the terms of use.

Having confirmed the terms you will be able to move forward by clicking the Continue button.

On-Site Messaging panel

Congratulations! You have now activated the On-Site Messaging and will see the On-Site Messaging panel.

The next section will take you through the remaining steps in order to add On-Site Messaging messaging to your site.