Klarna Shipping Assistant

Give shoppers the power to choose their delivery experience. Stay in control and boost conversion with your shipping rules and our user-friendly design.

What is it?

About the shipping experience

In e-commerce, there is one challenge yet to be solved; the shipping experience. How can we enable users to choose their preferred shipping method at point of purchase? How can we ensure a smoooth user experience through the whole purchase flow - from Shipping to Tracking and Returns?

Shipping is a deciding factor to choose or abandon an online shop. We provide a convenient shipping experience which makes shopping with our merchants enjoyable.

How does it work?

The Shipping API

With the Shipping API, you control the shipping option logic - you tell us what shipping options to show, in which order, what extra services you want to offer (e.g. notifications) and which delivery times or pickup points are available. We receive that information from you or from our common partners through our Shipping API.

What does it cost?

Tracking and pricing

The Klarna Shipping Assistant is part of version 3 of Klarna Checkout and is free of charge for the first six months. After that, it costs 0.50 SEK per completed session. This allows Klarna to access to the tracking information which our logistic partners provide - and if you can provide this directly, you may be eligible for a discounted rate.

If a logistics partner is not able to provide us with the tracking number, or you integrate directly, you can still use the Klarna Shipping Assistant. You can provide us with the tracking number and carrier information via the order management API and receive a discounted rate. Just follow these instructions .

Ready to start?

Through a partner

Do you want to use one of our Logistics partners? Check out which partners support Shipping here . Go to Getting Started for more information.

Direct integration

Do you handle your own logistics and want to integrate the Shipping API directly? View the integration guide here , and the official API documentation here.